Alterations & remakes
Alterations
Alterations
If the garment requires only a few adjustments in order to fit you perfectly, take it to a local tailor: we will reimburse this expense up to USD 30.
Local Tailor
Take your garment to your local tailor within 7 days from receiving your garment.
Invoice
Ask your tailor for an invoice and a short description of the adjustments applied to your garment.
Support Ticket
Log into your ÖzelTailor’s account, go to “Open Support Ticket” and attach the invoice and the description.
Refund
Özel Tailor will refund your expense upto USD 30 to your next order.
Remakes
Login
Log in to your Özel Tailor’s user account within 7 days from receiving your garment.
Support Ticket
Open a support ticket and describe the issue as accurately as possible.
Contact
We wll contact you within the next 24-48 hours.
Remake
After Özel Tailor’s quality control department verifies your case, we will proceed to do a remake of the garment.